1 Freight yard:

(1) The supervisor appointed by KRC in the yard office is responsible for the acceptance of cargo and checking, accepting and delivery of goods that transported by SGR.

(2) After acceptance in the yard, it forwards the cargo to SGR operator for loading& unloading and transport.

(3) Upon cargo arrival at station, KRC shall handle the delivery procedures, after which SGR operator unloads the goods and load them to trucks.

2 KPA and ICD:

(1) The supervisor appointed by KRC in the yard office is responsible for the acceptance of cargo and checking, accepting and delivering of goods transported by SGR.

(2) After acceptance, it forwards the cargo to SGR operator for loading& unloading and transport.

(3) Upon cargo arrival at station, MN operator shall send the goods to ICD or KPA for unloading.

3 Customer Care Hotline

(1) Hotline：0709388815

Working Hours：Monday - Saturday 8:00-17:30

(2) Service includes explaining the mode of transport, cargo query, service complaints and suggestions collection, and freight accident handling.